How to Make an Independent Software Supplier Top Ten
The primary objective of ISV (Independent Software Vendor) customer support is to detect a client’s underlying problem and solve it quickly and efficiently. Obviously, time regards control as a hard indicator for evaluating excellent suppliers and is directly linked to customer satisfaction. Similarly, for many independent software vendors, time is both an opportunity and a challenge.
When there is a network obstacle and the operation process is slow, the customer wastes precious time. Although it is not necessarily an ISV's technical problem, it will still show dissatisfaction with your software. After discussing with many cooperative enterprises, we found that for ISV, network obstacles often occur in the process of exchanging large data files with customers.
If you want to be ranked as the top ten of file transfer software, the most important thing is to exclude the obstacle in file transfer. As the leading brand enterprise in large file transfer, Raysync gives some constructive suggestions on this issue:
- Optimize the Transfer Performance
The traditional TCP transfer protocol is a connection-oriented, reliable, byte stream-based transport layer communication protocol. The following figure shows the measured data transferred at Raysync Transmission. In the TCP environment, the latency and packet loss of FTP network file transfer are compared.
The problem is apparent in the picture above, the increasing of latency and packet loss casue the decrease of the network throughput. Under the international network environment with a latency of 200 milliseconds and a packet loss rate of 10%, the TCP transfer speed is only 50KB-100KB/ sec. This kind of transfer efficiency is very difficult for large file transfer itself, not to mention meeting the demand of large-scale trans-provincial and trans-national long-distance data transfer. ISV optimization of transfer performance is the fundamental to improve transfer efficiency.
- Improve the Network Bandwidth Utilization Rate
To grasp the meaning of network bandwidth, we should make it clear that the network bandwidth is not equal to the network throughput. The available network bandwidth determines the potential speed of data moving, while network throughput stands for the actual speed of data moving.
- Strengthen the Security Protection
If it said that the transfer efficiency of large files is the inspection standard of ISV technology, then security prevention and control is the test of software usability. Whether it is an enterprise or an individual, when choosing a software, they will definitely ask about the control measures for "safety", especially for data transfer. The transfer process (upload/download) accounts for a large proportion of the data leakage events in the past decade, and the causes of data leakage are even more difficult to prevent.
For more research on large file transfer, it is suggested that you can refer to the actual case analysis of Raysync Transmission in the file transfer industry.