Updated: 2022-11-30 09:01:32

1. Frequently asked questions Q&A

1.1 The website cannot connect Raysync, indicating that it is not started.

  1. Check if Raysync has been started and the icon in the lower right corner has appeared. Click 【Start】on the webpage;

  2. It is possible that the user registry cannot be written normally whether Raysync is not started under the protection of software such as 360/ Kingsoft AntiVirus software, resulting in the inability to start from the web page. Meanwhile, Raysync needs to be run manually.

  3. Right click the Raysync icon and select Error Detection to check whether the local domain name resolution, system time, system agent and certificate are in "normal" status whether Raysync has been started and still "Prompt that the client has not been started". The browser may have turned on the proxy whether the system proxy displays an exception, and the Raysync client needs to be turned off before starting. If the certificate is abnormal, it needs to be confirmed whether the version of Raysync client is the latest version and whether the certificate has expired.

1.2 Web Page Prompt Server Connection Timeout

Client check:

Right click the Raysync icon and select Error Detection to check whether the "server domain name" and "server address" are correct server addresses. You can ping the resolved addresses under the cmd command line to see whether they are connected.

Server check:

The server checks whether the user's permission/home directory and other information have been changed and needs to restart the client.

1.3 Client Login Timeout

Try to right click the client to modify the UDP message size in Raysync setting to a smaller value;

1.4 The speed is slower than ideal

Client check:

Test the bandwidth of the external network. The speed test is recommended to detect the local upload and download bandwidth and check whether the speed has reached the speed bandwidth limit.

Confirm whether the telecom operator of the client is consistent with the telecom operator of the server;

Server check:

1.Enter the background of the corresponding server to check if the license is activated and whether the bandwidth in the license information is the expected bandwidth;

2.Check the current network traffic in the server to confirm if there are more users and other users have already occupied the bandwidth of the server;

  1. Check whether the disk read-write rate of the server has reached the peak value, and confirm if other users of the server are reading and writing files, thus affecting the file read-write storage of other users.

1.5 The downloaded file cannot be found under the network path

Map the path to the network disk, delete the old task, download and select the saved path to the network disk again;

1.6 Upload/Download Files Always Display "Reading Files"

Client check:

1.Check whether the directory the user is transferring contains a large number of files. Whether there are a large number of files, it needs to wait for the client to read them;

2.Right click customers to set Raysync timeout time to 60s or longer, delete old tasks and reselect tasks for transmission.

Server check:

Check the reading performance of the directory under the server, for example: enter the server directory to execute ls to respond quickly, and execute du–a | wc-l to count the total number of files under the directory.

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